Terms and conditions
If you order before 14:00 on weekdays, we will ship the order the same day. We always have an estimate delivery time of 1-2 days, but in most cases the delivery time is only 1 day.
Free Shipping in Denmark with GLS to a Parcel Shop
All orders over DKK 99 sent by GLS to a parcel shop in Denmark are free of charge.
Shipping to Denmark – GLS Parcel Shop/Pick-Up Point
Shipments with GLS Direct to your door costs 19 DKK. If you are not at home to receive the package you will be able to pick it up at the nearest parcel shop. Shipments to parcel shops/pick-up points are delivered freely.
The delivery terms do not apply to Greenland, the Faroe Islands and countries outside of Denmark.
KEEP AN EYE OUT! If you have not received your package within 10 days after your order has been placed, please contact us as soon as possible. Once the package has been sent back to us, there will be additional costs for shipping of DKK 39. If the package comes back to us because it has not been picked up at the parcel shop for one reason or another (e.g. if you regret your purchase), we will refund your purchase minus the DKK 39 for the return shipping from the parcel shop to us.
100% Satisfaction Guarantee
We have thoroughly tested our products and know what they can do. That’s why we have a 100% satisfaction guarantee on all our products.
You have unlimited returns on unopened goods, and it is always free to send goods back – send an email to firstname.lastname@example.org if you want to return your products. We do not refund opened goods if the period in which we offer the 100% satisfaction guarantee has passed.
Goods returned UFRANCO or at delivery are denied receipt. Before returning, please contact Astion Pharma at email@example.com for the return label. You must send the goods securely packaged together with a copy of the invoice. Please clearly state that you want to use your right of withdrawal and that you therefore wish to have the product(s) refunded.
This returns policy applies to all goods sold through our online store.
Orders can be paid for in the following ways:
We collect payment via Dankort, Visa, Mastercard and Eurocard. We use a payment gateway from Quickpay.dk
Communication with this payment solution has been tested by Nets. All card data is sent encrypted.
We can collect payment via MobilePay
At Astion Pharma, the essential properties of the product are disclosed. For further information, or questions about existing information, please send an email to firstname.lastname@example.org
All prices quoted are inclusive of 25% VAT. Information on shipping and handling fees will appear in your shopping cart.
Presentation of goods along with a price from Astion Pharma is not a binding offer, but merely an invitation to make an offer.
The buyer’s order of goods from the website does not constitute a binding acceptance, but a binding offer to purchase the goods on the stated terms.
A binding agreement has only been entered into when an order made by the Buyer is confirmed and accepted. We reserve the right to reject orders that are of such size that they may not be for personal use. We take reservations for sold out items and for cases where it is necessary, we may make partial deliveries of an order. In such cases, we will arrange to inform the Buyer accordingly.
The account information you enter when purchasing goods is sent directly to PBS in encrypted form (SSL) that only you and PBS can read. There is thus no one else who sees or stores the information about you. Upon purchase with Dankort or credit card, the amount is deducted from your account as soon as the goods depart from our warehouse.
Upon purchase at astionpharma.com/da, according to the Buying Act, 2 years of warranty is granted from the invoice date for material manufacturing defects.
Disclaimer and Warranty
Astion Pharma has made it easy for you to get relevant information on other websites through links. These websites are outside Astion Pharma’s control. We can therefore in no way be held responsible for the content of these sites.
Information about the ordered goods from such websites is not included in the description of the ordered goods in the agreement between the Buyer and Astion Pharma.
The seller is not liable for direct or indirect losses as a result of the ordered goods arriving late for the Buyer, or the ordered goods suffering from defects when the delay or defects are due to Buyer action or omission or circumstances beyond our control. Examples of this include war, rebellion, disturbances, fire, state interference, seizure, currency restrictions, labour disputes of any kind, including strikes and lockouts, or similar circumstances.
We do not provide an independent guarantee for the goods ordered, and the Buyer only obtains the guarantees that the manufacturer issues to the Buyer.
Buy on our website
In connection with your purchase from us, you have entered personal data. In particular:
- Your name
- Your address
- Your email address
- Your phone number
- Your payment information
We process this personal data in connection with the handling of your purchase, as it is necessary for us to fulfil our part of the transaction, and a limited period thereafter, to ensure that everything goes as it should. As soon as this information/data is no longer needed, it is deleted from our system. Since we offer unlimited returns on the products, we store data for 5 years. All data is deleted after 5 years have passed.
If you have ordered delivery, the information about your name, address, phone number and email address will be provided to our shipping company for the purpose of delivering your purchases.
Subject to change
We reserve the right to change and update the rules and conditions that apply to this website. It is therefore important that you keep yourself informed of any changes.
This site is owned and managed by Astion Pharma. The site is set up for use by private buyers. All items on the site, be they texts, pictures, graphic presentations, etc., are protected by copyright law and must therefore not be copied, downloaded or distributed. Abuse of Astion Pharma will result in police reporting.
PBS – The Banks’ Payment Service
FDIH / The Consumer Council
The Consumer Agency – with a character book on online stores
Our products are also sold at pharmacies and beauty stores – see all dealers here
> Terms of Trade